Process Improvement – Our Expertise

People often ask Michael and I what type of work we do – or enjoy doing – and then seem sorry they asked. How does that saying go? “Ask an engineer what time it is and he’ll tell you how to build a watch.”

The truth is that we are troubleshooters sharing an area of expertise known today as Process Improvement. In the old days we were called “Efficiency Experts”, “Total Quality Improvement Consultants”, “Change Managers”, and various derogatory terms by incompetent or lazy people who lost their jobs as a result of our research and recommendations.

Comparable to mercenaries or hired gun fighters, we are engaged to execute the difficult missions. The underlying nature of the Process Improvement Specialist is objective analysis. We’re there to propose, and sometimes are even allowed to implement, the solutions.

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Now that we’ve established our qualifications, we’ll move on to the process improvement recommendations we have for a Job Fair we recently attended. It began the first week of October when we received an e-mail from an international organization inviting us to attend their upcoming Job Fair. We were most interested in their promises of:

“Counselors and mentors ready to help you prepare for every step in landing a good job.”
“Help with preparing your resume to appeal to an Israeli employer.”
“Printers will be on-hand to print out your newly re-written resume.”
“Live, in-person interviews with prospective employers.”
They failed to meet our expectations…

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