I create software documentation including online help and instructional videos. I also write and edit HR, administrative, customer service, disaster recovery & business resumption, and regulatory policy and procedure manuals for companies.
Client & Employer Testimonials
“For nearly ten years I’ve had the pleasure of working with Teresa on a daily basis. There is not enough I can say about her dedication to her work and her personal integrity. Teresa is truly the definition of professionalism and has helped take our company to a new level of service. Her knowledge of product development and management is unsurpassed and her ability to train personnel in complex tasks is a true rarity. I can personally say that Teresa’s watchful eye and sublime attention to detail has been an invaluable part of our product’s success and our success as a company overall.
Over the ten years of Teresa’s tenure, she has single-handedly created the procedures that our entire technical support relies on. I’ve personally seen Teresa handle the most highly-detailed and intricate projects with the agility and finesse that marks a true professional. Whether it be managing our documentation, creating quality assurance processes, and beyond, Teresa both sees the larger picture and can execute what needs to be done in order for that vision to come to fruition.
More than anything, however, Teresa has been a beloved member of our team and has shown herself to be a true leader!”
Shay Harel, CEO & Founder of RankRanger.com
“For four and a half years I’ve had the unique pleasure of working with Teresa in multiple capacities. First off, let me say that Teresa is a professional in every sense of the word. No one cares about the quality of their output like Teresa does. There is no question, Teresa is 100% dedicated to whatever it is she does.
One of the things she has done was hire me for a position at Rank Ranger. As a manager, Teresa was gracious, understanding, and the ultimate resource! She was always there to help in any way she could and was an expert at providing clear and detailed instruction.
As time evolved, and our roles with the company changed, I had the chance to work with Teresa not as an employee but as a colleague. Here too, Teresa was a pillar of support to lean on and a consistent source of wisdom. I will forever cherish her timely advice and constant concern for my well-being!
If I could sum it all up… Teresa cares, and it shows!”
Mordy Oberstein, Liason to the SEO Community at Wix.com
“Tehillah amazed me with the quality of the end-user technical product manual and quick start guide she created for our new and innovative communications system. She exceeded my expectations and I am happy to recommend her to anyone needing a technical writer. Top qualities: Great Results, Expert, Good Value”
Omri Navot, CEO, Navoto
“Thank you for completing our user manual. I have looked it over, and I am very pleased. I appreciate your keen eye and your skill in regard to:
- Improving the manual’s ease-of-use, including the adding of unique devices that help the user easily understand points all along the way.
- Conceptualizing the underlying goals from the standpoint of the end-user.
- Raising the language accuracy and style significantly, including.
- Converting translated material that was sub-native to a ”top-native” level.
- Completing the project fast.
We will not hesitate to turn to you again for future technical writing and editing projects.”
Howard Lear, Ph.D., Director of International Marketing, Deco Media Ltd. Helsinki, Finland
“Teresa has a real talent to take technical information and create a easy-to-read story or web page. Plus, her grammar and proofreading are perfect.. She gives you explanations and helps simplify the long winded. She helps a web reader make a decision and remain comfortable with short but very effective guidance on a web site. I highly recommend her to not only create new communications but also to re edit and clean up older written sales sheets and technical communications.”
Bruce Nesbitt, Chief Tinkerologist at Orion/Surface Solutions Group/ DimensionBond/Innovatech
“Teresa is especially strong at process analysis and procedure development. She uses strong time management and technical skills to efficiently complete multiple project assignments. I received numerous favorable comments about Teresa. She leads by example – diligently working through issues and consistently producing high quality documentation.”
Joseph Bolterstein, AVP, Process Documentation Manager, Ohio Savings Bank/AmTrust Bank
Video Details
This Portfolio video has been created as a supplement to my CV. Visit my Portfolio site where you can view & download my CV, as well as writing samples at https://teresa.hessler.co.il
You may contact me via LinkedIn https://www.linkedin.com/in/teresahessler/
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Links to sites and samples referenced in this video:
Marketing Dashboard lesson full video sample
Documentation sample: Google Maps & Local Finder Search
Documentation sample: Rank Insights Report
Documentation sample: API Rank Top 50
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Tools:
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Ambient background music: Stars Above by Dream-Protocol under PIXABAY License
Licensor’s Username:Dream-Protocol
Audio File Title: Stars Above – Soft Acoustic Guitar, Piano and Strings Audio
File URL: http://pixabay.com/music/beautiful-plays-stars-above-soft-acoustic-guitar-piano-and-strings-95402/
